Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. If your country of delivery isn't valid, please contact us by using the form. We run promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Processing the orders take 1-2 business days. Deliveries can take anywhere from 2-8 days depending on the address/country. Delivery details will be provided in your confirmation email.
We use DHL, Fedex and Colissimo (which works with each local post services). Please note you cannot choose your carrier since our rates are fixed upon the routes neither when your order is eligible for free delivery.
Free shipping in France.
Europe (EU): €10 (Express), free shipping from €250.
Worldwide (non-EU)*: €20 (Express), free shipping from €300.
Remote areas: Difficult Postal codes to deliver wherever in France, EU or worldwide will be subject to surcharge.
Yes. Once your order is dispatched from our Parisian workshop, you will receive an email with order details, payment confirmation and a tracking link. Click the link to track the status of your parcel. We invite you to use the app ‘Arrive’ (using iOS and Android) or simply connect to each carrier tracking website mentioned on the email you will receive.
Yes, all customers are responsible for import duty, VAT, or other taxes outside the EU (country members of the European Union). Please note: We are unable to estimate the total amount of taxes or duties that may be due at the time of delivery. Customers with shipping addresses outside the EU are responsible for all duties, import taxes, and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs.
Unfortunately, we are unable to mark merchandise as "gift" or "no commercial value". Refusing to pay duties will not return your parcel to Vitos 1925 and no refunds will be issued.
We always aim for make sure our customers love our products, but if you do need to return an order, please fill-up the return form in 'return' and go through the process. You have 14 days to return your order.
To check which size to order, please refer to each individual sizing chart listed on each product page that will assist in giving a sense of fit. Each style has a different construction, yarns and design that modify the fit and the way to wear it. If you are still unsure which size to order please contact us by email for guidance.
Always wash your woolens before storing for long periods of time. Moths love dirty wool. Store in an airtight container. Lavender or cedar are natural moth repellents. To read more, see here.
We are always looking for new retailer to work with! Simply email us by using the contact form and our sales team will revert within 48h.
We accept all major credit cards, Paypal and Apple Pay.
Yes. Our website uses the latest encrypted data protection. Payments by credit card are processed by Stripe, the easiest and safest integrated payment method online, which integrates the 3D Secure security protocol to prevent fraud in transactions. (customers to complete an additional verification step with the card issuer when paying) You may opt for Paypal Express meaning that checkout process is done on a PayPal page directly, not our website.
Please use your discount code in the Checkout page.
Please check that the code has been entered exactly as it appears. Our discount codes are case sensitive, so make sure the appropriate letters & numbers are upper or lower case.
Please also check the date, and make sure the code has not expired. We are unable to apply codes that are no longer valid to orders.
If at this point your code is still not working, please contact us and our team will be able to advise you further.
If for whatever reasons you cannot process your order online and if we are not of any help, then, yes, we will manage to your orders via email and will send you an order confirmation email with a payment link to complete the transaction.